High-performance after-sales service
At Guiraud Trading, you’re investing in your future: we take care of your investments over the long term, thanks to our after-sales service!
Fast after-sales service
The impact of breakdowns on your operations
When a machine breaks down, your entire project comes to a standstill. A breakdown can cost you hours of work.
Fast, available after-sales service to minimize downtime
Our after-sales service is there to minimize downtime and ensure process continuity. Our teams do everything in their power to guarantee a rapid and efficient response.
An after-sales service with significant technical expertise
Highly qualified technicians
Our team is made up of highly qualified technicians, so we can guarantee quality after-sales service as quickly as possible.
In-depth expertise in the repair of construction machinery
Our experts specialize in the repair of construction machinery. So you benefit from an after-sales service with in-depth expertise in this field.
Spare parts
Guarantee compatibility of parts used
By using original spare parts, you ensure that the parts used are compatible with your equipment. This means you won’t have to deal with new breakdowns.
Ensuring the reliability of selected parts
Opting for genuine parts also ensures the reliability of the parts you choose.
Discover our equipment for sale and to come
Personalized follow-up
Clear information at every stage of the repair process
During our intervention, we follow up every step of the repair process. We provide you with clear, precise information, keeping you informed in real time.
A team on hand to keep you informed of repair progress
Our team remains available during repairs: you can contact us to be kept informed of the progress of the process.
After-sales service intervention stages
Your request for help
First, we receive your request for help. We take important information about your problem, so that we have a complete picture of the situation.
Assessing the problem
We then assess the problem: its scale, the means required to solve it, and the time and cost involved.
The estimate for the intervention
We then draw up a precise estimate for the job. Our team will send it to you as soon as possible.
Service authorization
Once the quotation has been validated, we are authorized to work on your system.
Equipment repairs and maintenance
Our teams then carry out repairs and maintenance as quickly as possible. Our experts also ensure that your equipment remains functional over the long term.
Delivery
Once repairs have been completed, we deliver the equipment as quickly as possible.
Follow-up
We provide post-intervention follow-up to guarantee the durability of your machines.
Equipment repairs and maintenance
Our teams then carry out repairs and maintenance as quickly as possible. Our experts also ensure that your equipment remains functional over the long term.
Delivery
Once repairs have been completed, we deliver the equipment as quickly as possible.
Follow-up
We provide post-intervention follow-up to guarantee the durability of your machines.